Customer reviews

Read the reviews our guests published on leading online review portals!

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Maryanne Argese

Customer rating:

26-May-2015
Great location in a more residential neighborhood and our private terrace was perfect.


Heinz Hanrath

Customer rating:

8-Apr-2015
Hotel staff were extremely friendly and helpful. The rooms were spacious and extremely clean. The marble bathroom was extra large and the variety of towels with a warming rack most appreciated. The breakfast contained a large variety of foods and the staff continually replenishing the items. Florence is a small city and the walk to the historic centre was quick and easy. Would most definitely stay at the San Gallo Palace again should we visit Florence and would recommend to friends and family


Anonymous guest

Customer rating:

16-Mar-2015
San Gallo Palace is a wonderful hotel! The rooms are lovely and the staff is very helpful and friendly. It was a great location near my daughter's school and I enjoyed the walk to the center of town. The only problem I had was that one day I came back to my room around 6PM and my door was wide open. I guess the cleaners had left the wedge under the door.


Elizabeth Gavin

Customer rating:

17-Feb-2015
THIS PLACE IS AMAZING. Everyone working at the hotel was so nice and willing to help. I had a beautiful, comfortable room with a balcony and view of mountains


Anonymous guest

Customer rating:

26-Jan-2015
Location perfect as we were visiting our son while he was attending the Pepperdine Florence Program. Nice room and the hotel was clean, comfortable and close. Included breakfast was more then we expected.


Anonymous guest

Customer rating:

14-Jan-2015
Staff at the hotel's friendly and professional.Mind your no explanation when it comes earlier check-out


James Robertson

Customer rating:

3-Jan-2015
Enjoyed our visit very much.No complaints. Three reasons to stay at the San Gallo ; 1 Staff 2 Staff 3 Staff All were efficient,kind and friendly.Thank you San Gallo.


Nettie Goolsby

Customer rating:

28-Nov-2014
Our stay was excellent. The rooms very clean roomy and away from loud crowds . The staff was very friendly and very helpful especially Linda help with printing vouchers for us. Breakfast was very good with lots of variety.


Anonymous guest

Customer rating:

1-Nov-2014
Great location! Lovely hotel with helpful and courteous staff! Would definitely stay here again!

Hotel response:
Dear Mrs Holtje thank you very much for your nice words and your time to review. We really hope to welcome back you in the near future. Whising you all the best, we remain with our beast regards, Oana Stancu F.O.Manager


Anonymous guest

Customer rating:

17-Oct-2014
I loved our stay here. It was a good location, a beautiful, clean room with great customer service.


Katarina Wahlgren Gill

Customer rating:

13-Oct-2014
Very good hotel, extremely friendly staff and good service level overall. The only problem we experienced was that the walk from down town was over 20 minutes, and cabs were hard to get hold of in the night when trying to get back to the hotel from there.


Anonymous guest

Customer rating:

10-Oct-2014
Very pleasant and helpful staff. Our room was very comfortable and clean. We enjoyed the breakfast selection, nothing ran low. Communal areas were very welcoming. Recommend.


Anonymous guest

Customer rating:

9-Oct-2014
We thoroughly enjoyed our stay at San Gallo Palace. The staff were helpful and friendly. We had a superior room, which was spacious with a balcony. The building had character, which is what we like when we stay somewhere and there was a nice outside area where we had tea and drinks.


Anonymous guest

Customer rating:

22-Sep-2014
Our room was spacious, nice and comfortable large bed, the room was very clean. Staff was very helpful and courteous. The breakfast could be improved, especially the coffee! This is Italy where good coffee is everywhere. I understand that most North American people are not used to Italian coffee and that you want to cater to both European and North American people, but what we were given as espresso and cappuccino was simply not up to proper Italian coffee standards. Sorry, but I am being very honest. Besides that, we were satisfied with our stay.


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