Customer reviews

Read the reviews our guests published on leading online review portals!

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Anonymous guest

Customer rating:

25-Mar-2014
Room excellent, breakfast excellent and staff professional, yet friendly and helpful when you needed them to be. We were very well looked after!


Anonymous guest

Customer rating:

17-Mar-2014
The room was very comfortable, great bed and bathroom. The breakfast selection was FANTASTIC. Front desk staff was very helpful, especially Luca. The hotel was a great value for the price, and when again in Florence, I will return definitely.


Anonymous guest

Customer rating:

27-Dec-2013
This hotel is the absolute best! The people are the most important, they are very pleasant and at the same time efficient. The hotel is "A one" in their accommodations, I could go on and on. I have stayed at least 8 times, and this time with my husband for 9 days, they were wonderful! There is no better in all of Florence - my favorite European hotel.


Anonymous guest

Customer rating:

17-Dec-2013
Just returned from another stay at San Gallo Palace. This is our 3rd (wife's 4th) trip to Florence and stayed here (and in same room) last 3 times. Previouly stayed at a high-end hotel closer to town but much prefer SGP for convenience and value. Hotel staff is wonderful, polite and very helpful. Rooms are clean, comfortable and efficient. Hotel is 3/4 mile from the Duomo, easy walking, take bus for ~1.50 euros or cab for ~6.00 euros. Hotel is 2-3 blks from wonderful Perseus and Tito's restaurants.


Albert Beveridge

Customer rating:

9-Dec-2013
I think you are the most perfect hotel in Florence. Please keep up the good work, Albert Beveridge


Anonymous guest

Customer rating:

16-Nov-2013
Great hotel, excellent service. Olga, Linda, Serena and all others are wonderful. The hotel is conveniently located at Liberty Square, with nearby cafes, delis, hairdressers, post office, banks, etc. They offer a good quality buffet breakfast, all you can eat, fresh fruit, yogurt, pastries, bread, cereal, etc. The room was very quiet and clean, the beds firm and comfortable, the sheets clean and pressed, with a nice smell. You really feel at home. The cost per night was very reasonable compared to similar hotels. A taxi from the airport to the hotel will cost about 27 euros. Not all taxi cabs take credit cards. At the hotel, they will call a taxicab that takes credit cards for you. BTW, if you want to exchange dollars to euros don't do it at the airport or at the banks; it's better to buy euros at one of the many money exchange sites charging no commission near the Palazzo Vecchio.


James d Rogers

Customer rating:

11-Nov-2013
excellent hotel will return.


Anonymous guest

Customer rating:

9-Nov-2013
A bit away from the action but very nice. Very clean rooms and good breakfast. The bar was cosy. Front office staff were extremely helpful


Darryl Matthew Kelloway

Customer rating:

27-Aug-2013
Excellent customer service from the staff.. Friendly, polite and very understanding for all our needs...The accommodation was clean and very respectable. Good value for money...


Rosemary Swope

Customer rating:

19-Aug-2013
We had a wonderful stay at San Gallo Palace. The room was very comfortable and clean, and we were pleased with the location. The staff was extremely helpful and courteous. We hope to be able to visit Florence again and stay in this lovely hotel.


John Gibson

Customer rating:

19-Aug-2013
Warm welcome and very high quality of service!


Anonymous guest

Customer rating:

22-Jul-2013
A pleasant hotel with very helpful staff.


David Sowden

Customer rating:

26-Jun-2013
Another wonderful few days in Florence. Special mention for the ladies in the breakfast room who were very friendly and demonstrated great customer service. And Ezzat's hospitality in the bar was once again exceptional.


Lynn Stewart

Customer rating:

21-Jun-2013
Lovely hotel about a 20 min walk from the center of town. Good situation as you are a bit away from the crowds and hustle and bustle of the tourist center. You're also close to buses (if you find that you've had a bit too much walking that day - easy to do) including one of the city hop on / hop off tour buses. It's close to a busy roundabout but once you are in the hotel you would never know that! Lovely quiet room, slept very well. Every member of the staff that we encountered was friendly, helpful and personable. The service was fast and efficient. Very happy with our time at the San Gallo. We would not hesitate to stay here again if we could ever get back to Florence! Highly recommended.


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