Customer reviews

Read the reviews our guests published on leading online review portals!

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Anonymous guest

Customer rating:

1-Nov-2014
Great location! Lovely hotel with helpful and courteous staff! Would definitely stay here again!

Hotel response:
Dear Mrs Holtje thank you very much for your nice words and your time to review. We really hope to welcome back you in the near future. Whising you all the best, we remain with our beast regards, Oana Stancu F.O.Manager


Anonymous guest

Customer rating:

17-Oct-2014
I loved our stay here. It was a good location, a beautiful, clean room with great customer service.


Katarina Wahlgren Gill

Customer rating:

13-Oct-2014
Very good hotel, extremely friendly staff and good service level overall. The only problem we experienced was that the walk from down town was over 20 minutes, and cabs were hard to get hold of in the night when trying to get back to the hotel from there.


Anonymous guest

Customer rating:

10-Oct-2014
Very pleasant and helpful staff. Our room was very comfortable and clean. We enjoyed the breakfast selection, nothing ran low. Communal areas were very welcoming. Recommend.


Anonymous guest

Customer rating:

9-Oct-2014
We thoroughly enjoyed our stay at San Gallo Palace. The staff were helpful and friendly. We had a superior room, which was spacious with a balcony. The building had character, which is what we like when we stay somewhere and there was a nice outside area where we had tea and drinks.


Anonymous guest

Customer rating:

22-Sep-2014
Our room was spacious, nice and comfortable large bed, the room was very clean. Staff was very helpful and courteous. The breakfast could be improved, especially the coffee! This is Italy where good coffee is everywhere. I understand that most North American people are not used to Italian coffee and that you want to cater to both European and North American people, but what we were given as espresso and cappuccino was simply not up to proper Italian coffee standards. Sorry, but I am being very honest. Besides that, we were satisfied with our stay.


Jacqueline Woodrow

Customer rating:

29-Aug-2014
Very close to all attractions, only about 15 minutes into the city centre. Clean and new hotel in a safe area.


Danielle Mendes

Customer rating:

17-Aug-2014
We loved the San Gallo Palace. The room was very clean, large and comfortable. The breakfast was delicious with lots of options and the servers were friendly. Every question we had while staying there was answered and they were great with helping set up tours. Would definitely stay here again.


Anonymous guest

Customer rating:

13-Aug-2014
The hotel staff are exceptionally helpful and ensured we got the most from our stay. The hotel itself is beautifully maintained and the rooms are clean. The location is ideal for a short walk into downtown Florence.


Lawrence Totaro

Customer rating:

11-Aug-2014
Living in Las Vegas for 24 years and working in a casino for almost 14, I know the value of a great hotel. San Gallo in Florence, Italy, offers fast wifi, a hot shower, cool air conditioning, friendly staff and a great location; all necessities that are required for a superb experience. I would highly recommend San Gallo for anyone wishing to enjoy their trip to Florence, Italy.


Anonymous guest

Customer rating:

11-Aug-2014
Nice room, good breakfast, great service. Recommended


Patricia Lovell

Customer rating:

6-Aug-2014
Staff all welcoming and friendly and helpful!


Anonymous guest

Customer rating:

4-Aug-2014
I stayed at San Gallo Palace during July 2014. The location of the hotel is perfect. The staff were very helpful in advising me on how to get to the hotel from the train station. The room was very spacious and clean. Breakfast was very good. Would definitely stay here in the future.


Anonymous guest

Customer rating:

18-Jul-2014
Loved the San Gallo Palace! Everything was wonderful! We arrived early after driving into Firenze and dropping the rental car. They took is in with no problem. Room was outstanding , breakfast was beautiful and staff were helpful for area information. Best part that we had a short walk to get to all the sights, but our hotel as not on top of all the crowds.


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